Critter Sitter is now Pet and Home Care!
Merger with one of Maryland’s highest-rated pet sitting, dog walking, and dog boarding services offers more ways to care for your four-legged friends in Frederick County
On behalf of our entire team, please allow me to welcome you to the Pet and Home Care family! We are so excited to take on all of your pet care needs, and you can rest assured that we are committed to meeting and exceeding Critter Sitter’s high standard of care.
By joining the Pet and Home Care family, clients now have access to:
Easy Online Booking
PHC has partnered with Time To Pet, a user-friendly platform where you can easily manage your services, instructions, and billing. It’s the fastest and most reliable way to guarantee all of your service needs!
Pawgress Report Cards with Photos
Get peace of mind with updates and photos of your pets while you’re away. Our pet sitters send electronic feedback reports and pictures from each visit.
Client Referral Program
Founder and CEO, Pet and Home Care
Book Your Meet & Greet Today!
How do I sign up?
All new clients are emailed our new client questionnaire and contract. Once you submit your questionnaire and contract, we will create your account, book your service, and email you a confirmation with access to the customer portal. It’s that easy! We do not require a meet and greet in advance for in-home pet visits. If you do want a M&G, a flat fee of $30 will be charged for in-home meet and greets. An evaluation day at our Pet Resort is $30 if you drop off and pick up, or $45 if we provide transportation both ways. There is no charge for meeting a sitter for overnight care in your home.
What services do you offer?
We provide in-home pet care for any type of friendly pet, doggy daycare, boarding, bathing and nail trimming, overnight sitting, home cleaning, home checks, and more! See our rates here.
How does the pet sitter or dog daycare driver get access to my home?
You will need you to provide either a lockbox, garage code, 2 copies of your key, or hidden key location prior to your start of service. Lockbox is preferred!
What time will the sitter come?
Your pet sitter will arrive during your one-two hour time window. We cannot guarantee a specific time within that time window due to the potential for unexpected delays that walkers may encounter throughout their day.
What hours are in-home visits available?
We offer visits from 7am-9pm seven days per week, even holidays!
What hours is the Pet Resort open?
We open at 6:30am and close at 7pm seven days per week, even holidays!
How do I set up a meet and greet at the Pet Resort?
Our Pet Resort evaluation day is by appointment only and is required before we confirm your services. This is to make sure that your dog is comfortable in our environment before they are brought to our facility. We are open social and your pup would need to be social and friendly with dogs of all sizes and types. Evaluation days are scheduled Monday-Friday only and require your dog to spend a daycare day at our facility.
How do I set a time window?
When booking your visit choose the middle of the time frame time and we will add the hour+- to each visit. Example, if you want a visit about 10am, choose 10am and we will add the window on either side so the sitter will come between 9-11. If you have a puppy, or a pet with special needs, we can offer a one hour time frame. Please specify this when booking us.
What are your booking policies?
We are available as needed, on a recurring weekly or monthly schedule, and even last minute! We ask all booking requests be made through our customer portal or in an email to our office. We can take reservations over the phone but prefer all requests be made online to avoid miscommunication.
Does the service cost extra on major holidays?
Yes, major holidays are an additional $7 per pet care visit; day care, cage-less boarding and in-home overnight care are an additional $15 per family per day.
Holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.
What are the pet resort animal guidelines?
We only allow super friendly, non- aggressive dogs who are current on their vaccines and are fixed (if old enough).
- Proof of up-to-date shots and vaccinations—including CIV vaccine.
- Your dog must be spayed or neutered (unless they are too young).
- Your dog must be completely non-aggressive and super friendly with all dogs and people.
- You’ll need to provide pet food for your dog for the duration of their stay.
*We do have certain breed restrictions for the safety of the pets in our care. Chihuahuas, German Shepherds, Bully Breeds (with the exception of Boxers, Boston Terriers, and French Bulldogs), Mastiffs are currently not allowed for boarding or daycare.
Do dogs have access to an outdoor area at the Pet Resort?
YES! We have a huge fenced in yard and try to spend as much time outside as possible each day.