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Privacy Policy

The privacy of our visitors to PetandHomeCare.com is important to us.

At PetandHomeCare.com, we recognize that privacy of your personal information is important. Below is information on log files, cookies and other types of personal information we receive and collect when you use and visit PetandHomeCare.com, and how we safeguard your information. We never sell your personal information to third parties.

Log Files

As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as AOL or Shaw Cable), the browser you used to visit our site (such as Google Chrome or Firefox), the time you visited our site and which pages you visited throughout our site.

Cookies and Web Beacons

We do use cookies to store information, such as your personal preferences when you visit our site. This could include only showing you a popup once in your visit, or the ability to login to some of our features, such as forums.

We also use third party advertisements on PetandHomeCare.com to support our site. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP, the browser you used to visit our site, and in some cases, whether you have Flash installed. This is generally used for geotargeting purposes (showing New York real estate ads to someone in New York, for example) or showing certain ads based on specific sites visited (such as showing cooking ads to someone who frequents cooking sites).

You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.

Book Your Meet & Greet Today!

 
 
How do I sign up?

All new clients are emailed our new client questionnaire and contract. Once you submit your questionnaire and contract, we will create your account, book your service, and email you a confirmation with access to the customer portal. It’s that easy! We do not require a meet and greet in advance for in-home pet visits. If you do want a M&G, a flat fee of $30 will be charged for in-home meet and greets. An evaluation day at our Pet Resort is $30 if you drop off and pick up, or $45 if we provide transportation both ways. There is no charge for meeting a sitter for overnight care in your home.

What services do you offer?

We provide in-home pet care for any type of friendly pet, doggy daycare, boarding, bathing and nail trimming, overnight sitting, home cleaning, home checks, and more! See our rates here.

How does the pet sitter or dog daycare driver get access to my home?

You will need you to provide either a lockbox, garage code, 2 copies of your key, or hidden key location prior to your start of service. Lockbox is preferred!

What time will the sitter come?

Your pet sitter will arrive during your one-two hour time window. We cannot guarantee a specific time within that time window due to the potential for unexpected delays that walkers may encounter throughout their day.

What hours are in-home visits available?

We offer visits from 7am-9pm seven days per week, even holidays!

What hours is the Pet Resort open?

We open at 6:30am and close at 7pm seven days per week, even holidays! 

How do I set up a meet and greet at the Pet Resort?

Our Pet Resort evaluation day is by appointment only and is required before we confirm your services. This is to make sure that your dog is comfortable in our environment before they are brought to our facility.  We are open social and your pup would need to be social and friendly with dogs of all sizes and types.  Evaluation days are scheduled Monday-Friday only and require your dog to spend a daycare day at our facility. 

How do I set a time window?

When booking your visit choose the middle of the time frame time and we will add the hour+- to each visit. Example, if you want a visit about 10am, choose 10am and we will add the window on either side so the sitter will come between 9-11. If you have a puppy, or a pet with special needs, we can offer a one hour time frame. Please specify this when booking us.

What are your booking policies?

We are available as needed, on a recurring weekly or monthly schedule, and even last minute! We ask all booking requests be made through our customer portal or in an email to our office. We can take reservations over the phone but prefer all requests be made online to avoid miscommunication.

Does the service cost extra on major holidays?

Yes, major holidays are an additional $7 per pet care visit; day care, cage-less boarding and in-home overnight care are an additional $15 per family per day.

Holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

What are the pet resort animal guidelines?

We only allow super friendly, non- aggressive dogs who are current on their vaccines and are fixed (if old enough).

  • Proof of up-to-date shots and vaccinations—including CIV vaccine.
  • Your dog must be spayed or neutered (unless they are too young).
  • Your dog must be completely non-aggressive and super friendly with all dogs and people.
  • You’ll need to provide pet food for your dog for the duration of their stay.

*We do have certain breed restrictions for the safety of the pets in our care. Chihuahuas, German Shepherds, Bully Breeds (with the exception of Boxers, Boston Terriers, and French Bulldogs), Mastiffs are currently not allowed for boarding or daycare.

Do dogs have access to an outdoor area at the Pet Resort?

YES! We have a huge fenced in yard and try to spend as much time outside as possible each day.

We can't wait to meet you!

Pet Resort Hours

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Mon - Sun
7:00am-6:00pm

Office Hours

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Mon - Sun
7:00am-9:00pm

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Serving Bethesda, Clarksburg, Frederick, Gaithersburg, Ijamsville, Potomac, Rockville, Urbana, and beyond.

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