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General FAQ

New clients can create their accounts and start booking new services HERE. You can also call us up at 301-PET-CARE and one of our administrative team members can give you a hand!

All new clients are eligible for a FREE meet-and-greet so they can get to know their primary pet sitter and get us up to speed on their pets and their home environments.

We provide in-home services – such as walks, feedings, water changes, litter scooping, or even simple snuggling and companionship – for any type of friendly pet. These visits can range from 15, 30, 45, or 60 minutes long during the day. And if you’re traveling, we also offer in-home overnight care!

We also operate a Dog Resort in Clarksburg for doggy daycare, dog boarding, bathing, and nail trimming (with optional transportation services).

No pets? No problem! We also offer a range of home services including home cleaning, home checks, housesitting, and more!

See our detailed list of Pet and Home Care services and rates.

For the most reliable and secure service, we strongly encourage setting up home access through a lockbox, door codes, garage codes, or hidden on-site key locations prior to your start of service. If none of these options are possible, then we will securely maintain two copies of your keys at our administrative office to be given to your assigned sitter.

Your pet sitter will arrive during a 2-3 hour window that you choose when you set up your services. We cannot guarantee a specific time within that time window due to the potential for unexpected delays that walkers may encounter throughout their day. If you have a puppy, or a pet with special needs, we will do our best to offer a one-hour window. Please specify this when booking us.

We offer visits from 7am-9pm seven days per week, even on weekends and holidays!

We open at 7am and close at 6pm seven days per week, even on weekends and holidays!

When booking your visit, choose your ideal time of arrival and we will add one hour each end. For example, if you want a visit at 10am, choose 10am and we will add the window on either side so the sitter will come between 9-11. If you have a puppy, or a pet with special needs, we will do our best to offer a one-hour window. Please specify this when booking us.

We are available as needed, on a recurring weekly or monthly schedule, and even at the last minute (subject to a last-minute booking fee)! We ask that all booking requests be made online or in an email to our office. We can make reservations over the phone but prefer all requests be made online or in-writing to avoid miscommunication.

Yes, the following holidays and their federally observed days are subject to an added 30% fee:

New Year’s Eve, New Year’s Day, Martin Luther King Day, President’s Day, Easter Sunday, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving Day, Black Friday, Christmas Eve, and Christmas Day.

Our dog resort welcomes only super friendly, non-aggressive dogs who are current on their vaccines and are fixed (if old enough). We do have certain breed restrictions for the safety of the pets in our care. Chihuahuas, German Shepherds, Bully Breeds (with the exception of Boxers, Boston Terriers, and French Bulldogs), Mastiffs are currently not allowed for boarding or daycare.

YES! We have two huge fenced-in yards and try to spend as much time outside as possible each day.

Policy FAQ

We’re always happy to accommodate last-minute bookings made within 24 hours of needed service. Our late-booking fee is $15 for standard in-home visits and daycare, and $25 for last-minute overnights and boarding requests. The best way to avoid these fees is to book your care well in advance (or at least more than 24 hours before your requested service).

All our base prices will now reflect service for the FIRST PET ONLY, no matter what type of pet it is.

If additional dogs or cats require servicing in the same visit we will charge an extra $4 per pet. Care for additional exotic pets (including but not limited to small caged mammals, birds, fish, lizards, snakes, farm animals, etc.) will be charged at custom rates established with our office managers.

Please contact us at to discuss these custom rates.

Our cancellation window is 24 hours before the start of any scheduled services to avoid penalties. Of course, we know that some last-minute cancellations are the result of forces out of a client’s control and we will consider account credits in lieu of penalties on a case-by-case basis.

We have two types of paying clients, bi-weekly (regular weekly service) or advance (schedules as needed). All bi-weekly clients are emailed an invoice at the end of each two-week period. Advance clients are emailed an invoice the day before service begins. We will charge your card when the invoice is due. If you don’t want to keep your card on file, you can pay online for each invoice. We accept all credit cards, ACH payments, and checks. ACH is preferred!

ALL our pet sitters and dog daycare and boarding attendants are employees of Pet and Home Care. We carefully select, screen, train, and certify every person we hire. Each employee is bonded and insured through PHC and has Workman’s Comp insurance. We cannot always guarantee your primary sitter will be assigned to your pet’s care. But we guarantee your service and will send a backup sitter if your assigned sitter calls out for any reason.

Our 24-hour cancellation policy is waived when road conditions appear dangerous, or temperatures are below freezing. During the bad weather, we will still walk pups but will limit our time outside to give them a chance to do their business, then spend the rest of the visit playing and loving them inside. Any special requests please let us know. Don’t forget to keep pathways clear of ice and snow for the safety of your pets and their sitters. Please salt walkways and steps too. Leave a towel and jacket or sweater out for your pups as well. Also, remember that garage codes do not work if there is a power outage and be sure to have a backup method of entry if that is how we gain access.

With Pet and Home Care, you’ll always receive professional, reliable, and loving care for your pets and your home.

We hold our team to the highest standards, and we strive to exceed your expectations in providing outstanding service with every visit.

If for any reason you are not completely satisfied with our service, we will correct it right away and offer a money-back guarantee.