FAQS

Pet and Home Care is a professional pet sitting and dog walking company serving Montgomery County and Frederick County, Maryland since 1999. We also operate The Green K9, our pet store and grooming salon located at 3340 Galena Drive, Suite 106 in Urbana, MD (Frederick County).

We've been serving Maryland pet owners since 1999 — that's 27 years of professional pet care.

All of our pet sitters, dog walkers, and daycare attendants are employees of Pet and Home Care — never independent contractors. Every team member is bonded, insured, and covered by Workers' Compensation insurance.

We serve Montgomery County and Frederick County, Maryland including Potomac, Bethesda, Rockville, Gaithersburg, Germantown, North Potomac, Silver Spring, Urbana, Frederick, Ijamsville, and surrounding areas. Visit our service area page for the full list.

Yes! Our office is open 365 days a year including weekends and holidays. We will never cancel a booking and leave you without care.

We care for dogs, cats, fish, turtles, bearded dragons, lizards, chickens, goats, horses, and more. If you have an exotic or unusual pet, contact our office and we'll confirm whether we have a care provider who meets your needs.

New clients start with a free meet-and-greet with their primary pet sitter. This gives your sitter a chance to learn your pet's routine, personality, and any special needs before the first visit. Schedule your meet-and-greet here.

For the most reliable and secure service, we recommend a lockbox, door code, garage code, or hidden on-site key. If none of those work, our office will securely maintain a copy of your key.

When booking, choose your ideal arrival time and we'll build a window around it. If you have a puppy or a pet with special needs requiring a tighter window, please let us know when booking.

Yes! We're available on a recurring schedule, as needed, or even last minute — though a late-booking fee applies for requests made less than 24 hours before service.

Yes — Pet and Home Care prides itself on showing up in poor weather conditions. In rare cases where conditions are truly dangerous, we'll notify you immediately and waive any cancellation fees. During cold weather we'll limit outdoor time and spend the rest of the visit loving your pet inside.

Our overnight sitters stay in your home from approximately 9pm to 9am. The visit includes nighttime and morning walk/potty breaks, feeding, and light home maintenance such as plant watering, mail pickup, and trash removal.

Absolutely — you can schedule additional daytime visits alongside your overnight care to ensure your pet gets attention throughout the day.

Dog daycare is offered at The Green K9, located at 3340 Galena Drive, Suite 106, Urbana, MD 21704 (Frederick County).

Our daycare program accommodates dogs 35 pounds and under. For larger dogs, please contact us about our dog walking and in-home services.

All daycare guests must be up to date on vaccinations at least 2 weeks prior to their first visit. Required vaccines include:

Bordetella — every 6 months or 1 year
Rabies
DHPP

We accept titer tests in lieu of most vaccines (Bordetella excluded). Senior dogs may qualify for vaccination exceptions with a letter from your veterinarian.

Daycare guests must be at least 4 months old. All females must be spayed and all males over one year old must be neutered.

Dogs enjoy supervised play, hourly fresh-air and potty breaks, and cozy naps on custom dog couches with warm blankets. We keep groups small so every dog gets individual attention. Our team performs head-to-paw health checks and will contact you right away if any concerns arise.

Grooming is available at The Green K9, located at 3340 Galena Drive, Suite 106, Urbana, MD 21704 (Frederick County).

The easiest way is to book online here — no account required. Choose your service, pick a groomer and time, and you're confirmed instantly. You can also call us at (301) PET-CARE.

Availability varies by groomer. Some groomers book up quickly, especially on weekends, so we recommend booking at least a week in advance when possible. Check real-time availability on our online booking page.

Full Groom — Best for dogs needing a haircut. Includes bath, blow dry, brush out, nail trim, ear cleaning, and full body haircut.

Mini Groom — Great for in-between visits. Bath plus a tidy-up around the face, paws, and sanitary areas — no full haircut.

Bath & Brush — For dogs that don't need a haircut. Bath, blow dry, brush out, nail trim, and ear cleaning.

Cat & Rabbit Grooming — Nail trim, brush out, and bath if temperament allows.

Not sure? Your groomer will help you choose at drop-off. Book online here.

We recommend planning for up to four hours so your pet can enjoy a safe, comfortable, and unrushed experience. Your groomer will give you an estimated completion time at drop-off.

All pets must be current on their Rabies vaccination to receive any in-store grooming services. Please bring proof of vaccination to your first appointment, or have your vet send records to [email protected] in advance.

Yes — we evaluate anxious and reactive dogs on a case-by-case basis and give extra time and attention to seniors. We never rush a groom and your pet's well-being always comes before the clock. Reach out before booking if you have concerns about your pet's temperament.

Yes! We offer cat and rabbit grooming including nail trims, brush outs, and baths for cats whose temperament allows. Book online or call us at (301) PET-CARE.

The Green K9 carries premium pet food, treats, toys, and supplies with an emphasis on minimally processed, organic, holistic, and eco-friendly products. We specialize in raw, freeze-dried, gently cooked, and dehydrated diets. No by-products, corn, wheat, soy, or chemical preservatives. Browse and shop online here.

Absolutely — our team loves helping pets with allergies, sensitive stomachs, weight concerns, and picky eating. We offer free food samples to help you find the perfect fit before committing to a full bag. Browse our products online or stop in and talk to a team member.

Yes! Many of the brands we carry offer frequent buyer programs so you can earn free bags of food and treats. Shop online or ask a team member in store for details.

Yes — just ask! We love letting pets try new healthy treats in store. You can also browse our treat selection online.

We have two billing types. Bi-weekly clients (regular weekly service) are invoiced at the end of each two-week period. Advance clients are invoiced the day before service begins. We accept all major credit cards, ACH payments, and checks. ACH is preferred!

We require 24 hours notice to cancel services without penalty. We understand that last-minute cancellations sometimes happen — contact our office and we'll consider account credits on a case-by-case basis.

Yes — bookings that fall on the following holidays are subject to an additional 30% fee: New Year's Eve, New Year's Day, Martin Luther King Day, President's Day, Easter Sunday, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples' Day, Veterans Day, Thanksgiving, Black Friday, Christmas Eve, and Christmas Day.

Yes! Pet and Home Care gift cards never expire and can be used for any of our services. Get a gift card here — they make a wonderful gift for any pet lover.