How We Choose and Vet Our Pet Sitters & Dog Walkers
Our team is made up of responsible, animal-loving adults with lots of prior experience in animal care. Prospective employees must be over the age of 18 and pass a comprehensive background check. They must also have their own reliable transportation and live within 10 miles of our service area. We always make sure our employees are mature, highly reliable, detail-oriented, pleasant to work with, and fully committed to delivering outstanding customer service.
Required Training for Every Team Member, How Long It Takes, & What They Learn
Experienced team members train new pet resort staff and sitters for several weeks to ensure that they are confident and ready to do their jobs to the best of their ability. During training, we put special emphasis on learning how to read animal behavior as well as proper Pet and Home Care procedures during visits and walks so that we can be certain that our sitters can adapt to any situation.
A Day In The Life of A Pet Sitter and Dog Walker
Our sitters and dog walkers begin every visit by checking in our app and closely reading their schedule and instructions. They are always ready to greet happy, or even timid, animals, creating a comfortable and safe experience for all pets.
Pet Resort staff start their day with morning potty breaks for all the pups and feeding breakfast to the dogs that slept over. They also greet early morning daycare drop-offs and give medication to those who need it. When the doggy daycare van arrives, it’s time for playtime in the yard with toys and group activities. After a long day of outdoor fun, resort staff greet clients for pickup with a (masked) smile and most importantly, tired dogs!
Visit our social media pages to get a glimpse into the world of a professional pet sitter! We love to highlight your precious pets and our accomplished staff on our Facebook and Instagram.
During the COVID-19 pandemic, we’re taking extra precautions to ensure the safety of both clients and our employees. These precautions include washing hands and sanitizing frequently, providing masks and hand sanitizers to all employees, and increasing daily cleaning procedures at the Pet Resort. In addition, we are minimizing the amount of time sitters spend in clients’ homes and arranging contactless handoffs for outdoor pick-ups to maintain an appropriate distance. Sitters and resort staff who have a fever or other symptoms of COVID-19 will stay home from work until they have no symptoms or a negative COVID test.
21 Years in Business
Tiffany Lewis founded PHC in 1999, growing it into the capital region’s best option for pet and home needs. With the knowledge and experience of over two decades of award-winning service, you can be sure we’re prepared for anything and always holding true to our core value of treating your pets as if they were our own.
All of our team members are hired as our employees. They are bonded/insured, offered healthcare, paid time off, and a 401k with an employer match. We hire only the best animal caretakers who see this job as a lifelong career. Our office hours are from 7am-10pm daily for your convenience and emergency needs. We are here for you!
Be sure to check out our Facebook page at https://www.facebook.com/petandhomecarellc/